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Sedo - Oops, pressed a wrong button

September 3, 2010 @ 2:38 pm - Misc
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Has it ever happened to you that you had pressed a wrong button? Many peoplehave this issue, especially with new Sedo design.

Recently responding to the bid of $160 for cheap.ly system took it to the sale page, one click and “sold”. Sedo was warn about the mistake, but decided not to stop the buyer. The buyer-not-to-be paid to Sedo, and there goes exchange of emails:

Dear Xxxx,

Congratulations on your sale.

To help make the transfer process efficient and secure your transfer details will be accessible exclusively through this Transfer Overview page.

In the “Transfer Status” menu, you will find information on the current transfer status as well as the steps you need to take in order to proceed.
You will receive a notification by e-mail whenever important new information about the transfer has been added in your Sedo account.
Furthermore you can send me a message at any time by entering it into the “Your comment” field and clicking on “Submit”. You will find my response under “Related communication”.

In “Transfer Documents” you may upload any required documents or forms (e.g. invoices, etc.) by clicking on “Upload additional documentation”.
In this menu you will also find important transfer related documents, e.g. your Sedo sales contract.

In the “Transfer Details” menu you can provide technical details regarding the transfer.
Please click on “Edit Technical Details” in order to indicate the name of the registrar where the domain is currently registered. Indicating an assistant’s name, email address or phone number is optional.

If you wish to work with a technical assistant in order to process the domain transfer, please enter the corresponding contact details (name, phone number and email address). Otherwise please choose “No” and leave these fields empty.

Best Regards,
Xxxxxx Xx Xxx

This is a mistake. I have pressed the wrong button. I was not going to sell this domain for $160. I was inputing EUR 60000 counter offer.

Please revert back to the bidding stage.

You have entered a binding agreement to sell this domain name to the buyer at this price. If you are unwilling to go ahead with the sale, then we will have to cancel the transfer, and you will be at fault. The buyer would be provided with your contact details should they wish to pursue legal action against you, and your account will be reviewed by our Security Team. Please confirm that you will go ahead with this sale. Thank you.

Dear Xxxxxx,

There is certainly a usability issue with new Sedo layout as, when in rush, I already, for the second time this year, pressed a wrong button.

Instead of submitting to the counter offer bid page, I was led to the sale page, which looks confusingly similar to the former.

Of course, no one is going to sell cheap.ly domain name for 10 EUR net.

This is for your information only, so that you pass it to the corresponding department within Sedo. They should review the new design and make corresponding improvments.

As I am not the only one having these issues, for the second time this year – it is a clear signal Sedo needs to tackle the issue seriously.

Sincerely yours,
Xxxx

Hi Xxxx. I will pass this on, however please confirm if you are going to proceed with the transfer. If not, then as stated, I will have to cancel the transfer. Thank you

Yes, please cancel the transfer and if possible put it to the negotaiation phase.


Short link: http://ofcour.se/~Tb0r3$E

  1. It is good that guys at Sedo are willing to change it.

    #
    Sedo.com ~ Hi Mark – thanks for sharing your thoughts! Every action you take on Sedo requires a second confirmation step, which we offer as a safeguard against accidental offers or agreements. If you need help with this, please visit http://support.sedo.com/, or contact your transfer specialist.
    #
    Mark ~ True. I do it most of the times. Check the log. At least in 95% of cases. However, sometimes, the process is not intuitive. You type a counter bid, and then press the wrong button, which is the only button you see. To press the one you need – you need to scroll down. The confirmation looks pretty the same, so you only realise the mistake when you see the sale screen.
    #
    Sedo.com ~ Thank you for your comments – we are working on making the entire buying/selling process smoother, so we do like to hear constructive feedback. What I recommend is that if you have additional suggestions for improving that feature, send them to feedback@sedo.com! Thank you!

    Comment by Marko — September 15, 2010 @ 9:55 pm

  2. As a reverse of fortune, one of potential buyers failed to pay. Here is how it look on Sedo:

    Transaction cancelled by Sedo

    Sedo had to cancel the transaction because the buyer made an unintended or fake bid. The buyer has been warned and action against him has been taken. You might want to take a legal action against the buyer, therefore we have made his contact data available in your sedo contract.

    As Sedo is continually striving to improve service performance and provide greater value to our customers, we ask that you please take a moment to follow the link below and answer a few survey questions.

    Sedo Survey

    Your opinion is greatly appreciated and valued. The survey will only take a minute, and will help us to better serve you in the future.

    Thank you for your time and consideration.

    Comment by Marko — September 17, 2010 @ 9:17 am

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